Shipping INFORMATION

NEW ZEALAND SHIPPING: 

All NZ orders are shipped via Courier Post.
Furniture or items we deem to be too large for the normal courier system are to be picked up at the nest store only, or call us on +64 9 302 5704 to get a quote for delivery. Delivery of orders within New Zealand is $8.00 per order (excludes furniture). You can track your order easily via the on-line Courier Post parcel tracking service. Your signature will be requested upon delivery. Orders placed on a weekend day will be processed within 1 - 2 business days. Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it.  If you refuse delivery if the package from nest then you must pay for the original shipping charges. The amount will be deducted from your refund.

A signature is required on all deliveries, if you wish to have your parcel left this is at your own risk. Please email us at customercare@nest-direct.com with instructions.

Please note we do not send orders to P.O. Box addresses.  


DELIVERY TIMEs

Auckland Metro  within 5 working days
Other cities  2 to 7 working days
South Island or Rural delivery  2 to 7 working days

Any delivery date given by us is our best estimate only, and nest cannot be held liable for any loss or damage suffered by you due to any reasonable or unavoidable delay in the delivery of your order.
Orders are subject to availability of stock.

*Please note during sale periods delivery times may be longer than time listed above.



OWNERSHIP AND RISK

Ownership passes to you when the goods are delivered to your address, as well as risk of damage in the goods.  

AUSTRALIA SHIPPING:
Our standard delivery fee is NZ$35. Your order will be delivered by Toll Express Couriers.  

Australian shipments leave once a week and will be delivered within 4-5 working days for major city centres and up to 10 working days for outside of these areas.
Once shipped, you will receive an email with tracking information so you can monitor the delivery. 
For very remote places in Australia a surcharge will apply. We will contact you directly to let you know if this is the case. Your order will not be accepted if the surcharge is not covered by you. 

For furniture or items we deem too large for standard post please contact our team to receive a quote for freight. Email customercare@nest-direct.com or call us +64 9 302 5704.

All prices are in New Zealand dollars and include GST. Your credit card will be charged in New Zealand dollars. If you are purchasing from outside New Zealand the cost price is the GST inclusive price, and you will be responsible for any customs or other duty payable on your goods.

The Australian Customs Threshold of A$1000 in value and the NZ customs Threshold of NZ$1000 will apply. Additional charges/ taxes etc will apply if you exceed these amounts.  
For example:  NZ customs clearance NZ$45 / Processing NZ$12.67
Australian customs clearance fee AUD$90 / Import CMR Fee AUD$25 / Transaction Fee AUD$55.20 / Admin fee for AUD invoices NZD20