Terms & Conditions

nest is a registered trademark of nest 2012 Ltd.

The contents of this website are the property of nest 2012 Ltd, any use of or reproduction of any contents of this site is prohibited without the written permission of nest 2012 Ltd.

nest makes no offer in or by this website to sell any product to any country other than New Zealand or Australia. If you access this site from outside these countries, you do so at your own risk and are responsible for complying with the laws in place where you access the site.

nest Customer Care Contact Details

For more information about nest and our products, or for assistance to select products shown on our website, please email us using our online enquiry form.  A nest customer care staff member will come back to you as soon as possible.

Alternatively you can email us directly customercare@nest-direct.com

For telephone assistance you may call us directly on +64 9 302 5704 (Monday to Friday  9am – 5pm NZ time).  

To contact us by post please address any mail to:

PO Box 90-385, Victoria St West, Auckland 1142   
Please email any questions or feedback to: customercare@nest-direct.com

Postal Address: 35 Dacre Street, Eden Tce, Auckland 1010
Physical Address:  35 Dacre Street, Eden Tce, Auckland 1010

Terms of Payment
All prices and shipping costs are stated in New Zealand dollars. We accept VISA and Mastercard as terms of payment. Please see our delivery policy for more information regarding shipping costs.

Product Information
Product sizes as given on our website are approximate. 

We attempt to display product colours as accurately as possible.  However we cannot guarantee that your screen/monitor will exactly reflect the colour of the actual product.

We take care to ensure that product details and prices that show on our website are correct at the time when these details were entered into our website. We reserve the right to not accept orders where product information including prices and promotional offers, is has been incorrectly published.  
All products offered on the website are subject to availability. If a product that you order is out of stock by the time your order is accepted, we will notify you as soon as possible. We will not charge you for out of stock items.

Please see our returns policy, delivery policy and privacy policy for more information.

Nest 2012 Limited will cease trading on 3 September 2017.  Please redeem your gift vouchers by this date in our Dacre Street Store or through our website.  After 3 September 2017 gift vouchers will no longer be redeemable.